Frequently Asked Questions
Everything you need to know about your crafting and home decor orders.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy for yarn and kits?
We accept returns on unopened yarn and complete kits within 30 days of purchase. Please note that patterns and digital downloads are non-refundable.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if a kit is missing yarn or components?
If your kit is incomplete, please contact our customer service team with your order number and the specific item name. We will ship the missing components to you at no extra cost.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel an order within 1 hour of placement; after that, we may be unable to make changes before it ships.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure and easy checkout.